Privacy Policy
Effective date: October 20, 2026
Novaro AI ("Novaro AI," "we," "us," or "our") operates novaroai.net and provides marketing and automation services to home service businesses, including past-customer reactivation, website chat assistants, review requests, referral campaigns, and ad management. This policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
Contact information you give us: name, business name, mobile phone number, email address, and address. Account information: the services you use with us, call bookings, and billing records. Communication records: text messages, emails, chat messages, and phone calls between you and us. Website usage data collected through standard web analytics.
2. How We Use Your Information
To respond to your inquiries and schedule calls. To send call confirmations and reminders. To provide and support the services you sign up for, including account and service notifications. To send invoices, receipts, and payment reminders. To send promotional offers, where you have consented.
3. SMS and Text Messaging
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent
We send text messages only to people who have consented to receive them. You may consent by checking the SMS consent box on our text signup form, by agreeing to a verbal disclosure on a call with us, or by texting our published business number.
Message Types and Frequency
Messages may include replies to your inquiry, call confirmations and reminders, account and service updates, and promotions. Message frequency varies. Message and data rates may apply.
Opt-Out and Help
Reply STOP to any message to cancel. We will send one confirmation and no further messages unless you opt in again. For help, reply HELP or contact us below.
Consent Is Not a Condition of Purchase
Agreeing to receive text messages is never required to purchase or receive our services.
Carriers
Carriers are not liable for delayed or undelivered messages.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Strictly necessary cookies keep the site working and let you submit forms. Analytics cookies help us understand which pages visitors use. You can control or disable cookies through your browser settings. We do not use cookies or tracking technologies to collect mobile phone numbers or to share SMS opt-in data with third parties.
5. Data Security
We take reasonable measures to protect your information. Data sent to and from this website is encrypted in transit using TLS. Records and SMS consent records are kept in access-controlled systems protected by individual accounts and passwords. No method of transmission or storage is completely secure. If we become aware of a breach affecting your personal information, we will notify you and any relevant authority as required by law.
6. How We Share Information
We do not sell your personal information. We share it only with service providers who help us operate the business, such as our messaging platform and payment processor, and only so they can perform services for us. We may disclose information where required by law. Mobile phone numbers and SMS consent data are never shared with third parties or affiliates for marketing or promotional purposes, and are never sold.
7. Data Retention
We keep records as long as needed to provide services, meet tax and legal obligations, and keep a record of your messaging consent and opt-out choices.
8. Your Choices
You can ask us to access, correct, or delete your information by contacting us below. You can opt out of text messages at any time by replying STOP.
9. Children
Our services and SMS program are intended only for adults aged 18 and over. We do not knowingly collect information from anyone under 18.
10. Changes and Contact
We may update this policy; the effective date above shows the latest version. Questions: Novaro AI, 150 Bel Air Drive, Longmeadow, MA 01106, vitogcocchi@gmail.com, (413) 675-5127.